1.1 The company is financially responsible for the clients account balance in any particular moment.
1.2 Company's financial responsibility starts with the first record about customer's funds deposit and continues up to the full withdrawal of the funds.
1.3 The client has the right to demand from the Company any amount of funds which is available in his account at the time of the enquiry.
1.4 The only official methods of deposits/withdrawals are the methods which appear at the company's official website. The client is taking all the risks related to the usage of the payment methods, this as to the fact that the payment methods are not company's partners and not in company's responsibility. The company isn't responsible for any delay or cancelation of funds transaction which was caused by the payment method. In case that the client has any claims related to any of the payment methods, it's in his responsibility to contact the support of the particular payment method and to notify the company about those claims.
1.5 The company doesn't take any responsibility to the activity of any third part service providers which the costumer may use in order to make any deposit/withdrawal. Company's financial responsibility towards client's funds starts at the moment the funds arrives to the company's bank account or any other account related to the company and that appears at the company payment methods page on the website. In case any fraud appears during the financial transaction or after it, the company saves herself the right to cancel the transaction and to immobilize clients account.
Company's responsibility as to the clients funds ends at the time the funds leaves company's bank account or any other account related to the company and appears at the company payment methods page on the website.
1.6 In case of any technical mistakes which may appear at the time of financial transaction the company saves the right to cancel those transaction and all other clients financial activity at the company's website.
1.7 The client can have only one registered account at the company's website. In case that the company discovers any duplication of accounts from the costumer's side, the company saves the right to immobilize all the accounts and the funds related to the client, without the right of withdrawal.
2. Client's registration
2.1 Client's registration is based on two main steps:
- Client's web registration.
- Client's identity verification.
In order to complete the first step the client must:
- Provide the company his real identity and contact details.
- To accept company's contract and his applications.
2.2 In order to complete the second step the company must demand and the client must:
- Provide a scan or digital photo of his identification document.
- Provide full copy of all the pages in their ID card with photo and personal details.
The company saves the right to demand from the client other documents such as payment bills, bank confirmation, bank card scans or any other document that may be necessary during the identification process.
2.3 The identification process should be completed in 10 business days since company`s request to identify the client. In some cases the company may increase the identification process up to 30 working days.
3. Deposit processes
In order to make a deposit the client has to make an enquiry from his "personal cabinet". In order to complete the enquiry the client has to choose any of the payment methods from the list, fill all the necessary details and to continue to the payment page.
Processing time of the enquiry depends on the payment method and may vary from one method to another, the company cannot regulate the processing time. In case of using electronic payment methods the transaction time can vary from seconds to days. In case of using direct bank wire the transaction time can be up to 45 business days.
The company is not a tax agent and not provides any clients financial information to any third part. This information would be provided just in case of official demand from a government office.